Having your details ready before you call us will make the process much quicker. Here is the information you'll need to hand: - Personal details such as your full name, date of birth, and home address. - Occupation or confirmation that you are retired. - Contact details such as a telephone number and email address. - Vehicle registration number. - Driving licence number. - Vehicle details, including the make, model, current mileage, and engine size. - Any modifications to your vehicle. - Driving history including your No Claims Bonus and any unspent convictions. Depending on the type of cover you are applying for, you may also need your log book (V5C). If you are insuring a caravan that is registered with CRiS, please have the CRiS number to hand.

If your needs change and you require a different type of cover, you would need to cancel your existing policy and take out a new one. Please be aware that cancelling a policy may incur fees. The exact amounts will vary depending on your insurer and will be set out in your policy wording, so it is worth checking before you make any changes.

We understand that making a claim can be a stressful experience, and our claims team is here to help around the clock, 24 hours a day, 7 days a week. You can call us directly on 0800 912 0499 and be transferred to our claims department. We recommend getting in touch within 24 hours of an incident and having your policy details nearby if possible. Please do not worry if you cannot find everything straight away. Our team will guide you through each step at your own pace.

If we have fallen short of your expectations, we want to hear from you. Please contact our Complaints team as soon as possible and include as much detail as you can. Any supporting evidence, such as correspondence, screenshots, or specific dates and times, will help us look into the matter more quickly. By email: complaints@onesureinsurance.co.uk In writing: Complaints Dept, One Sure Insurance, Spitfire House, 142-154 Congleton Road, Talke, Stoke-on-Trent, ST7 1LX We aim to respond within eight weeks of receiving your complaint. If you remain unsatisfied after we have responded, you may escalate your complaint to the Financial Ombudsman Service (FOS). Please note that the FOS will only consider your case once you have raised it with us first. FOS website: financial-ombudsman.org.uk FOS phone: 0800 023 4567 (free to call) FOS email: complaint.info@financial-ombudsman.org.uk The FOS investigates complaints independently and their decisions are binding. Depending on the complexity of your case, this process can take several months or more.

Yes. Spitfire Insurance is part of One Sure Insurance, which is authorised and regulated by the Financial Conduct Authority (FCA). The FCA is an independent regulatory body that oversees the conduct of financial services firms across the UK. Its role is to ensure that insurers and brokers treat customers fairly, provide clear and transparent information, and follow strict rules around the sale, marketing, and administration of insurance products.